Frequently Asked Questions

LUMINI brings journaling, guided reflection, and pattern recognition together. Instead of treating every entry as an isolated moment, it helps you step back, notice recurring themes, and turn reflection into meaningful personal growth.

No. LUMINI is designed for complete beginners as well as experienced journalers. Guided prompts help you get started, while open entries give you space to write freely whenever you prefer.

It means that LUMINI's approach is informed by established research and concepts from psychology, behaviour change, and reflective practice. It does not mean that LUMINI provides medical treatment or guarantees a particular result.

LUMINI can be an excellent tool for personal growth, self-discovery, and gaining a clearer understanding of yourself. Writing openly can help you process thoughts and emotions, recognise patterns, and put experiences into perspective. Many people find this kind of reflection therapeutic, and LUMINI can also complement work you do with a qualified professional. It is not therapy, a diagnostic tool, or a substitute for professional mental health care. If you are in immediate danger or need urgent support, contact your local emergency services or a qualified mental health professional.

Yes. You can use the Journal without voice input, Tiny Tasks, and Bucket List while offline. Changes made offline are saved on your device and automatically synced to your account after your internet connection returns.

When you are connected to the internet, your changes are saved to your LUMINI account automatically. If you use an offline feature without a connection, your changes remain on your device and sync the next time the app is online. You do not need to start the sync manually. Before signing out, deleting the app, or moving to another device, reconnect and open LUMINI so that recent offline changes can finish syncing.

Yes. Sign in with the same LUMINI account on each device. Synced content will become available after the device connects to the internet. Before switching devices, allow the first device to finish syncing any changes you made offline.

Select the password reset option on the sign-in screen and follow the instructions sent to your account email address. Check your spam or junk folder if the email does not arrive. If you still cannot access your account, contact LUMINI Support.

Open Settings in the LUMINI app and select the data export option. Your export is prepared from the data connected to your account, so make sure any recent offline changes have finished syncing first.

Open Settings in the LUMINI app and select the account deletion option. Account deletion is permanent and cannot be undone. Deleting your LUMINI account does not cancel an active Apple App Store or Google Play subscription, so cancel the subscription separately before deleting your account.

No. Removing LUMINI from your device does not delete your account or data that has already synced. After reinstalling, sign in with the same account to access it again. Recent changes made offline may be lost if the app is removed before they finish syncing.

Yes. Your journal entries and personal reflections are private and protected. They are used only to provide the LUMINI features you choose to use and to keep your account working securely. They are never sold, shared with advertisers, or used to train AI models. When a feature needs to process relevant content to create a response, it is handled securely and only for that purpose, as described in our Privacy Policy.

Subscriptions are managed by the store through which they were purchased. On iPhone or iPad, open Settings, select your Apple ID, then Subscriptions. On Android, open Google Play and select Subscriptions. Choose LUMINI and follow the cancellation steps. Cancellation takes effect at the end of your current billing period.

You can continue using your subscription until the end of the period you have already paid for. After that, features requiring an active subscription will become unavailable. Your account and synced data remain stored, so you can return and subscribe again at any time. You can also permanently close your account through the app settings.

No. Apple and Google manage subscriptions separately from your LUMINI account. Cancel your subscription through the Apple App Store or Google Play before deleting your account to prevent future renewals.

Subscriptions and payments are managed by the Apple App Store or Google Play. Refund eligibility is determined by the store through which your purchase was made.

To submit a request, sign in with the store account used for the purchase, locate the relevant transaction, provide a valid reason for your request, complete the required form, and wait for the platform to review your request. Approval is not automatic, and LUMINI cannot guarantee or accelerate the outcome.

Submitting a refund request does not cancel future renewals. If you no longer want your subscription to renew, you must cancel it separately through your App Store or Google Play subscription settings.